Without a Travel Agent you're on your own!


International Air Transport Association  


[Information provided by IATA and correct as at December 2010]

nullInternational air transport is one of the most dynamic industries in the world, the International Air Transport Association (IATA) is its global trade organization. Over 60 years, IATA has developed the commercial standards that built a global industry. Today, IATA’s mission is to represent, lead and serve the airline industry. Members comprise over 230 airlines – the world’s leading passenger and cargo airlines among them – representing 93 percent of international scheduled air traffic.

The IATA Agency Services Office in Auckland is responsible for the administration of the following programmes with regard to Passenger Sales Agents:           

  • Accreditation
  • Billing & Settlement Plan (BSP) - NZ & SWPI
  • Travel Agent Card


BSPlink is a web-based IATA product that provides Travel Agents and Airlines with a wide range of BSP functions, including: 

  • Allowing Agents and Airlines the freedom and immediacy to perform transactions on-line
  • Ticket enquiry (Enhanced User Function)            
  • Credit card enquiry (Enhanced User Function)            
  • On-line Refunds (Enhanced User Function)   

BSPlink Enhanced provides the function to apply for refunds on-line without having to complete Manual Refund applications, allowing –     

  • Faster refund creation
  • Instantaneous refund viewing by Airline
  • Quicker Airline approval  

Travel Agents can subscribe to BSPlink Enhanced from NZD55 p/m (includes one free sub-user). For more information about subscribing to BSPlink Enhanced please log your interest by using the link to the IATA portal. For a complete chart illustrating the different functionalities available to a Basic vs. an enhanced user please visit the download centre by clicking on the link below www.bsplink.iata.org  

Virtual MPD (VMPD)

Agents are able to issue VMPD's via BSPlink and can view the list of Airlines that accept the VMPD via Airline permission under the VMPD function. Please note that an agent must have both ticketing authorities and the respective airlines permission in order to have the ability to issue a VMPD. 

Travel Agent Card (TAC)

The IATA / IATAN ID Card is the recognised global industry credential for the identification of professional Travel Agents. Travel & Tourism suppliers worldwide rely upon the IATA / IATAN ID Card as a convenient and reliable method to control their reduced rate offers for bona fide agents. Cardholders gain exclusive access to www.agentexperience.com, an online directory listing participating suppliers and their specific offers.

You can download the TAC application form from the IATA New Zealand website:


Customer Service Website

IATA has recently updated the Customer Service Website, to provide a one-stop-shop for Travel Agents. The website has been designed to provide resources, support and contact information relating to Agent accreditation, as well as BSP operations in New Zealand and the SWP Islands. On the site you will find:           

  • Downloadable agency documents and instructions             
  • BSP Reporting/Remitting Calendars             
  • Travel Agents Handbook             
  • Local BSP Procedures Manual           
  • And much, much more ……

Agents should now log their BSP queries direct to the IATA customer service portal: bsphdakl@iata.org 

Click on 'Log an Enquiry - Asia & Pacific' logo 


Visit the IATA Online Store to view IATA products, and to place an order: http://www.iataonline.com/


IATA Contacts:

Ian Lorigan, Country Manager Australia, NZ/SWPI   

IATA Customer Service Contact for NZ/SWPI:
+65 6499 2438 Between 10am-2pm NZ local time, Monday-Friday

Customer Service Query:

Service Centre Address 

14 Floor, TripleOne Somerset Road
Singapore 238164