NZITT | ATTTO | Overseas Travel Agent Associations

ATTTO

Aviation Tourism and Travel Training Organisation

[Information provided by ATTTO and correct as at December 2007] 

See also our Careers in Travel page.

Introduction

ATTTO, the ITO that sets the standards for qualifications in Aviation, Tourism Travel Museums and Art Galleries was established in 1994 with the Museum and Art Gallery sector being added to the ATTTO portfolio early 2005.

ATTTO’s vision

World class industry qualifications & customer service delivery.

ATTTO’s Mission

We provide national leadership. We understand our markets, provide skills strategies and develop and register qualifications. Our qualifications help expand the technical, safety, customer service and management capabilities of the New Zealand workforce. We are responsive and quality focused: our products and services support work-based learning, assessment and moderation, and are regarded as high quality and fit for purpose by our stakeholders.

ATTTO’s key goals and performance indicators

To ensure we support the provision of the right type and number of people, at the right time with the right skills we:

1 Build business reach

1.1 Provide national qualifications; set and quality assure national standards for the Aviation, Tourism, Travel and Museums industries as signed off by industry

Support business development

2 Provide Strategic Leadership

2.1 Provide and implement training and skills strategies

To ensure we have the systems and processes that enable great service we:

3 Deliver operational excellence

3.1 Provide robust quality systems and assurance

3.2 Develop and implement targeted, dynamic marketing/communications

3.3 Build organisational capability

To ensure we bring the voice of the customer into ATTTO we:

4 Achieve results through Collaborative relationships

4.1 Engage purposefully with our customers

4.2 Build and maintain excellent relationships with other stakeholders

To ensure we can add value to our customers & other stakeholders we:

5 Build financials strength

5.1 Maintain a financially strong and vibrant organisation

ATTTO has a close association with the Tertiary Education Commission (TEC) and the New Zealand Qualification Authority (NZQA), as well as other ITOs. TEC is the Government Agency responsible for recognising ITOs. It is also responsible for allocating Government funding to assist the implementation of industry training programmes.

NZQA is responsible for developing and maintaining a comprehensive, accessible and flexible National Qualifications Framework.

In 2007 ATTTO became a signatory to the Services Industry Training Alliance which is comprised of the Hospitality Standards Institute (HIS), the Sports Fitness and Recreation ITO (SFRITO) the Hairdressing ITO (HITO) the Retail ITO (RITO) and ATTTO.

ATTTO Governance

The ATTTO Board is the governing body of ATTTO and is currently made up to eight members. The Board is responsible for governance and strategic leadership and employs the Chief Executive. ATTTO’s constitution is its main governing document and can be downloaded from www.attto.org.nz . It is in the ‘About ATTTO’ section

Mr Rick Bettle, (Independent Chairman)

Mr Graeme McCardle (Deputy Chair)

Ms Fiona Luhrs (Tourism)

Dr Rodney Wilson (Museums and Art Galleries)

Mr James Langton (Travel)

Mr John Barrett (Maori representative / Tourism)

Jill Hatchwell (Independent Director)

Strachan Crang (Union Representative)

1 x Vacant

Sector Training Councils

The sector Training Councils provide advice and assistance to the Chief Executive and appropriate staff at a strategic level. They contribute to developing sector training plans, do sector resource forecasting, have sector training provider oversight and look after sector specific licensing/qualifications.

During 2007 in conjunction with TAANZ, ATTTO disbanded the Travel Training Council and is seeking to reform the council at an executive and strategic level in 2008.

An initial meeting in November 2007of interested parties consisted of:

Mr Paul Yeo TAANZ

Mr Andrew Bowman (First Travel Group)

Mr John Wilson (United Travel)

Mr Charlie Ives (NZITT)

The sector Training Councils also help ATTTO form industry advisory groups (IAGs) as required. IAGs are made up of people with high levels of detailed technical knowledge required to build the content of a qualification and the skills to do this for the greater good of the wider industry. They are responsible for qualification and programme development and review, and industry consultation sign-off. For details refer to the ATTTO website.

The Chief Executive of ATTTO convenes each Training Council. The role of Industry Training is to promote and enable the uptake of training programmes in the workplace that culminate in the award of National Certificates and National Diplomas. This includes providing mentoring and support via Industry Training Advisors, benchmarking and aligning in-house training programs, registering trainees and training assessors, arranging training seminars and assessments, etc.

Contact details for ATTTO are: