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31 March 2009
Dear Paul Yeo,
TAANZ Member:
2009 Directory published... first membership update released
 The 2009 issue of the annual
Traveltrade Travel Industry Directory and Information Guide has recently been published and a copy sent to all TAANZ members.
Included as part of
this publication is the TAANZ Directory of members which provides a detailed listing of all TAANZ members and their contact details. A great resource as a marketing tool for allied supplier members and for full members wanting to keep track of
competitors.
Of course such a list became out of date as soon as it was typeset - 10 December 2008 in fact - so keeping track of changes is vitally important. Starting this month TAANZ will provide its members with a
regular update of changes - the first one covers all changes since the Directory was published until earlier this month.
Click on the link at right to download the Review document: Directory
Update 2009/1 - March 2009
New TAANZ membership forms ...
 No one really enjoys filling in forms so TAANZ has
overhauled its membership application forms to make them easier to understand and complete.
As of 1 April 2009 all applications must be made using the new forms which have been available from the TAANZ website for the past few weeks.
There are five types of application forms for the various changes that all members go through from time to time:
All of the forms (except the Allied Membership and Approved Salesperson Application Forms) require TAANZ Bonding Authority approval as well as approval from TAANZ.
Ownership changing ? ...
If there is one thing that Full Members sometimes get confused over (and understandably so!) it is the Change of Ownership process.....
We hope that our new forms will help but also a new set of guidelines should make knowing where to start much easier.
Simply put, if you are selling your business we need to know, otherwise your bonding arrangements may be at risk.
Normally owners of a business can effect a sale in either of two ways:
- First, by selling the business as such (but not the shares in the company which owns the business), or
- Secondly, by selling the shares (or some of the shares) in the company that owns the business
In the first case the new owner will need to complete a TAANZ Full Membership Application Form.
In the second case the purchaser of shares should complete a TAANZ Change of Shareholding Form.
ATTTO courses ...
 ATTTO has some new courses and
workshops that may be of interest to TAANZ members:
National Certificate in Business (First Line Management) - This package is a smart and easy way to introduce employees to supervisory management qualifications. Level 3 and 4 available.
Customer Experience Award and Workshops - This is designed to help employees gain a
better understanding of their role in customer service, and how they can exceed customer expectations within their workplace. Trainees will learn skills in effective communication, team work and selling, and can apply these skills to their role in order
to deliver a higher standard of support to their internal and external customers.
Assessor Professional Development Workshops - An excellent way to up-skill staff and
reduce costs If you have staff working towards national qualifications on the job, and you would like to avoid the cost of regularly hiring ATTTO assessment services, you can up-skill one of your staff members to take care of assessments for you.
New Stranded Qualification for Travel Level 3
Progress Update - In mid-February wider travel industry feedback was sought in the final stage of the review process for this qualification. There were two options to choose from:
- Option 1: National Certificate in Travel (Level 3), with a compulsory section with three elective sections, or
- Option 2: National Certificate in Travel (Level 3) with strands in Retail Travel, and Wholesale Travel
The qualification structure selected by industry was Option 2 – The National Certificate in Travel (Level 3) with strands in Retail Travel, and Wholesale Travel.
The qualification is now being evaluated by the NZ Qualifications Authority.
Legal proceedings against failed TAANZ member directors ...
Summit Travel BL Limited Trading as Summit Travel Auckland
This TAANZ member collapsed in early 2006 resulting in losses to the TAANZ Bonding Scheme of $173,445.38. This is one of the largest TAANZ member defaults in recent years.
TAANZ considered that the default and the loss to the Bonding Fund was brought about by deceit by the company and its directors. TAANZ issued proceedings against the directors and those that were acting as directors, in their personal names.
Those sued were:
- Hanxin Liu of Mt Eden, Auckland, Company Director
- Balwinder Singh of Papatoetoe, Manukau, Unemployed
- Jasbir Singh of Papatoetoe, Manukau, Chef
In October 2008 each of the three defendants consented to judgement being entered against them and each of them undertook in writing not to be directly or indirectly involved in any form with any travel agency that sells, markets or promotes domestic or
international travel in the future.
Members should be aware of the names of the directors involved and advise the Secretariat should they become aware of their involvement in any form of travel agency business in the future. Members should also note that TAANZ will take all reasonable
steps, including where necessary court proceedings, to protect the TAANZ Bonding Scheme and to recover moneys it is required to pay out on claims against the Bonding Fund.
Bond going up? ...
Another one of those Bonding questions you've been meaning to ask....
Why is it that as my business grows the more I have to increase my bond?
The basis for any increase is set out in Schedule 1 of the TAANZ Bonding Scheme Requirements for Bonding. As annual gross sales increase (minus commission and credit
card sales) so does the level of indemnity required.
Clause 30 of the TAANZ Airline Agreement ties the level of indemnity required by TAANZ to be no less than the IATA Accreditation Criteria. Hence TAANZ is contractually
obliged to increase the level of indemnity as turnover increases.
Levels of indemnity have come down - TAANZ was instrumental in having IATA reduce indemnity levels in 2002 with the introduction of 7 day BSP reporting which reduced the level from 4% to 2.66% of adjusted gross sales.
Outbound numbers continue to fall ...
  Latest figures released
on Friday for the 4 weeks ended 15 March show overseas departures down 9.7% over the same period last year.
Ups: Cook Islands +2%, Samoa +32%, Canada +48%.
Downs: Australia -7%, Fiji -27%, UK -26%, US -7%, China -17%,
Thailand -25%, India -21%.
Best wishes from Paul, Charlie and Madeleine - your TAANZ Team
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